Technologies

Technology should turn a conversation into action.

We select the technology setup around the communication scenario, required integrations and team workflow. No unnecessary layers or duplicated data.

SIP / VoIP

The foundation of corporate IP telephony for offices, distributed teams and contact centres.

Queues, routing, operator workspaces, recording and visibility into request handling.

Connect calls to the customer record and capture the outcome of an interaction automatically.

Phone, messaging and digital contact points within one routing logic.

Material for quality assurance, team learning and understanding the reason for each request.

Voice agents for first-line dialogue, routine requests and hand-off of gathered context to a person.

Connecting telephony with CRM, BPM, e-commerce, service desks and other operational systems.

Describe your current setup. Together we will determine what to retain, integrate or automate.